RETURN AND REFUND POLICY

Ceramixis sells digital products only. No physical products are sold or shipped.

Purchased digital files are delivered electronically or made available for download after successful payment.

Digital Products and Right of Withdrawal

Due to the nature of digital products, refunds, exchanges, or order cancellations are generally not accepted after the purchased files have been delivered, made available for download, accessed, or downloaded.

By completing your purchase, you acknowledge that:

• the product is a digital download;
• no physical product will be shipped;
• delivery may begin immediately after payment; and
• where permitted by applicable law, your right of withdrawal may end once immediate digital delivery or access begins.

Electronic services performed immediately and intangible digital goods delivered immediately may be excluded from the statutory right of withdrawal under applicable consumer legislation.

Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded.

File or Order Problems

Please contact us if:

• you received the wrong file;
• a file included in the product description is missing;
• the file cannot be opened or downloaded because of a verified technical problem;
• the delivered file is materially different from the product description; or
• the same product or order was purchased more than once because of a technical error.

Depending on the circumstances, we may:

• resend or replace the correct file;
• restore download access;
• provide technical assistance;
• supply a corrected file; or
• issue a full or partial refund when appropriate.

A refund is not automatically guaranteed and each request will be reviewed individually.

Change of Mind and Compatibility

Refunds are generally not provided for:

• change-of-mind purchases;
• accidental purchases after the files have been delivered or accessed;
• failure to read the product description before purchasing;
• lack of pottery experience, materials, tools, a printer, kiln, or compatible software;
• differences caused by printer settings, paper size, clay type, shrinkage rate, construction technique, firing, glazing, or other production variables; or
• inability to use a file format that was clearly stated in the product description.

Customers are responsible for reviewing the product description, included file formats, dimensions, paper sizes, and technical requirements before purchasing.

How to Request Assistance

Please contact us at:

Email: info@ceramixis.com

Include:

• your order number;
• the email address used during checkout;
• the name of the purchased product;
• a clear description of the problem; and
• screenshots or other supporting evidence, where applicable.

We will review your request and respond as soon as reasonably possible.

Approved Refunds

If a refund is approved, it will normally be returned to the original payment method used for the purchase. The time required for the refund to appear may vary depending on the payment provider, card issuer, or bank.